🔁 Refund & Return Policy – Cup Cottage

Effective Date: 08/05/2025

At Cup Cottage, we take pride in the quality of our coffee products. As our items are consumable and perishable, we have limited return eligibility. Please read the policy carefully before placing an order.

📦 1. Return Eligibility

• Returns are accepted only in case of damaged, expired, or wrong product delivery.
• To be eligible for a return, you must contact us within 24 hours of delivery.
• Products must be unused, sealed, and in their original packaging.

💰 2. Refunds

• Once your return is approved, your refund will be processed to your original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the error was on our part.
• No refunds will be issued for orders where incorrect address or recipient details were provided.

📸 3. Required Proof

In case of a damaged or wrong item, please share clear photos or videos via email or WhatsApp. This helps us process your claim faster.

🚫 4. Items Not Eligible for Return

• Opened coffee packs or partially used products
• Free gifts such as cups or promotional items
• Orders claimed after 24 hours of delivery

📞 5. How to Request a Return

To request a return or refund, contact our support team at:

Email: cupcottage125@gmail.com
Phone: +91 7291807183
Address: 46-A, Block-G, Gali No. 2, Som Bazar Road,
Rajapuri, Uttam Nagar, South West Delhi – 110059

Note: We reserve the right to approve or deny refund requests based on the condition and nature of the claim.

By placing an order with Cup Cottage, you agree to the terms of this Refund & Return Policy.